Get in touch with the Oneplan team, by choosing your preferred way of communicating with us below.
We look forward to hearing from you and assisting in making your day better.
Monday to Friday
8:00 - 17:00
Saturday
8:00 – 12:00
Pet & Health Hospital Authorisation, Admission & Emergency 24/7
Available during
business hours.
After Hours:
Customer Support on Digital Platforms and E-mail (No calls)
Saturdays, Sundays & Public Holidays
8:00 - 17:00
Chat instantly by clicking the Web
Chat (light blue icon) at the bottom right of the screen.
Available during business hours
After Hours:
Customer Support on Digital Platforms and E-mail (No calls)
Saturdays, Sundays & Public Holidays
8:00 - 17:00
If you are a Oneplan client make sure to download the Oneplan app to access your policy, claims and in app chat.
Website and App Chat have the same operating hours.
We love speaking to our clients because we always want to ensure their cover is accessible and available to use to help make their day better. Please choose your preferred way of chatting with us from the available options OR request for us to give you a call back so that we can assist you.
Monday - Friday: 8:00 - 17:00
Saturday: 8:00 - 12:00
2nd Floor, South Tower, Nelson Mandela Square Corner Maude & 5th Street, Sandton City, Johannesburg
Box 652075, Benmore, 2010
Register here or email Brokers: brokers@onegrp.co.za
Oneplan empowers you, as our clients, to process you Day-to-Day claims upfront to your Oneplan Claim Card in one minute with the Oneplan App.
This gives you the peace of mind that you always have access to your cover to get better quickly.
Download the Oneplan app on your smart phone, register with your ID and Oneplan Policy number and Login.
Oneplan continuously keeps up with technologies, ensuring you have easy access to your policy and enabling you to load claims, upload refunds, check statements,
update information wherever you are with the Oneplan App.
The Oneplan Claim Card is issued to all Health and Pet Clients (excluding Pet Accident Plan) when you sign up and if you have opted for the
Tech Savvy way of managing your policy and processing claims.
There is a once off Oneplan Claim Card & Administration Fee of R160 which is included with the first month premium.
Once the first premium is received the Oneplan Claim Card is personalised with your name and policy number and couriered to your door, usually 30 days from your policy inception.
A virtual Oneplan Claim Card is available in the app during this time.
Management of your policy can be done through the App or the website Self Service Portal.
OR Download the Oneplan App on your Smart Phone (Choose your phones app store below)
Oneplan uses DebiCheck, to ensure our clients’ debit orders with us are safe, protected and permission controlled
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised financial services provider FSP43628. Oneplan is not a benefit option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited a licensed insurer and an authorised FSP (17703).
