Contact Us

So many ways to chat with us, see below:

Call us on: 010 001 0141

What's app: 083 794 5452

chat instantly - scan the below QR Code with your phone's Camera.

Whatsapp QR Code

Website Chat:

click the blue icon at the bottom of the screen to start a chat

Oneplan App Chat:

in App chat with a care agent

Business Hours:

Monday - Friday

8:00 - 17:00


8:00 - 12:00

Pet & Health Hospital Authorisation, Admission & Emergency 24/7

Customer Support on Digital Platforms and E-mail (No calls):

Sundays or Public Holidays: 08:00am to 17:00pm

Physical Address:

2nd Floor, South Tower
Nelson Mandela Square
Corner Maude & 5th Street
Sandton City

Postal Address:

Box 652075

Claims, Emergencies, Pre-Authorisations, Customer Care and General Information

Customer Care:

Non Hospital Admission Authorisations:

Hospital Authorisations / New Admission:


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Register here

Or email Brokers:

Did You Know You Can Process Your Claims?

Oneplan continuously keeps up with technologies, ensuring clients easy access to their policies and enabling them to load claims, check statements, update information wherever they are.

You can either do it online

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Claim Online

Or download our app

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