Your personalised Oneplan Claim Card will be delivered to your door within thirty (30) days after your first successful debit order, you can then preload casualty and pet med savings using the app to the Oneplan Claim Card in minutes.

If you visit a preferred vet of Oneplan (click to view preferred vet list), your vet will process a pre-authorisation directly to our team. Once approved your pet will be admitted without any deposit required.

If you visit any other vet, you & the vet will need to please complete the in hospital claim form and e-mail it to us at petauths@oneplan.co.za. We will process accordingly and notify you when approved. If you need deposit assistance on a pre approved authorisation we can pay the deposit up to R5000 to the vet or your Oneplan Claim Card. Where do I find the In-hospital claim form? We try to do our best in getting all vets equipped with claims forms, but if you vet doesn’t have one, you can ask us or you can find it in the app under downloads.

We get it - 12 months might seem like a long time to wait to claim for these specified issues. But here’s the thing...without pet insurance, the costs for these sorts of health issues would come out of your own pocket for the rest of your pet’s life. We feel that is absolutely necessary for your pet’s insurance to cover, these events as there is a possibility of your fur child ending up with a condition such as, for example; hip dysplasia, which is incredibly expensive to treat, which will be covered after 12 months.

So, in the grand scheme of things, 12 months and affordable premiums, doesn’t seem that long. Besides, you can still claim for other events during this time, that are unrelated to the pre-existing condition etc. Which means you still have cover to for the small and big stuff when visiting the vet

It is important that your furry member of the family’s vaccinations are ALWAYS up to date in order to prevent an illness/sickness - a big reason why we include cover for vaccinations in some of our plans is to help you be a responsible pet parent. So if their vaccinations are up to date, we can help keep Fluffy healthy, this is why it is also important to complete your Pet Wellness wheel in the App so that we can remind you when vaccinations are due.

Excesses are applicable. The excess is the amount you have to pay in when it comes time to claim. You can waive all excess on your policy by adding the excess buster from R29pm per pet.* *plan dependant

Not to worry! If your pet is signed up on a Oneplan Pet Policy before he or she turns the max age limit, your pet will be covered for life on your chosen plan. Which means we can all grow old together, also we have our Pet Accident Plan which has no Age limit if you are not yet a client before you pet reaches the max age limit, so you can still sign up your golden oldie.

Absolutely! We know that life changes, so we let you change your policy when you need to. All you have to do is let us a know and give us one calendar month’s notice and before their max age limit is reached and we can make the change happen.

You have the freedom of choice to happily keep going to your, Mittens and Spikes favourite vet around the corner, we work with all the vets Nationwide in South Africa.

Nope! For us to identify your pet, all you need to do is create their profile in the app under Pet Wellness or My information in the app and snap a cute selfie of your furry bestie, making sure we can see their body and legs. We also accept registered marks you provide us, with which we can identify you pet’s by.

Once you are a Oneplan Client you can register with the Oneplan app, login to the app and upload a photo of your pet(s) under My Information or create their Pet Wellness profiles. This will give you additional discount in the pet store.

Login to the Onepet Store with your Policy Number starting with 200… and the same password you use for the app. Your discount will automatically be applied. Discounts are scored according to your claim behaviour, pets health, if the app is downloaded and an image is uploaded of your pet and the plan you have chosen. The max discount you can get is 25%.

The discounts are applied across ALL the products in the store and if your basket is over R1500 you get free deliver straight to your door, or if you want you can collect from our Sandton storeroom based in the Nelson Mandela Square parking lot.