Claims

ONEPLAN MAKES CLAIMING SIMPLE & HASSLE-FREE WITH THE ONEPLAN APP & CLAIM CARD

Zero paperwork when claiming from your Pet, Health GAP, or Car and Household policy. Simply login to the app with your policy number and password to submit claims or request refunds and view your claim history.

PRELOAD FUNDS TO YOUR ONEPLAN CLAIM CARD IN 1 MINUTE OR REQUEST A REFUND

Oneplan Health Insurance and Pet Insurance Clients can get paid BEFORE visiting the vet or doctor with the Oneplan Claim Card. Simply load funds to your card via the Oneplan App and then swipe after your consultation as you would a debit card. You can also request a refund via the Oneplan App for claims paid out-of-pocket.

 

Health Claim Process

Planning to visit a medical professional for a check-up or procedure?

Pet Claim Process

Planning to take your fur baby to the vet for a consultation or admission?

CLAIM REFUNDS PAID STRAIGHT TO YOUR BANK ACCOUNT

Oneplan GAP Cover and Car & Household Insurance clients can request refunds for claims paid via the Oneplan App, which will be paid straight to your bank account within 7 days.

 

GAP Cover Claim Process


Need to fill the gap in a medical aid bill?


Car & Household
Claim Process

Fast, easy, and simple claims for your car or household items.

CLAIMING FROM YOUR INSURER SHOULDN’T BE STRESSFUL

NO NETWORKS

Who you choose to see to get better quickly is your decision. Oneplan allows you to keep your preferred practitioner as we do not have a defined network of vets, doctors, or private/government hospitals. We do, however, have preferred vets that we work with, and choosing these vets means you do not have to pay a deposit on authorised hospital admissions.

EASILY PRELOAD FUNDS

Oneplan pays you BEFORE you visit the vet or doctor in 1 minute with the Oneplan Claim Card. For pet and health claims, simply login to the Oneplan App and load funds to your card and then swipe after your consultation as you would a debit card. The Oneplan Claim Card can be used for all Day-to-Day Health and Pet benefits in your chosen plan.

SIMPLE CLAIM REIMBURSEMENT

Manage your claims and refunds from the palm of your hand with the Oneplan App. For GAP and Car & Household claim reimbursements, simply snap a photo of your invoice and upload it via the Oneplan App or on WhatsApp to be refunded within 7 days.

REPLACEABLE ONEPLAN CLAIM CARD

Life happens. If you lose your Oneplan Claim Card, simply cancel your card in the Oneplan App under My Cards and select the card that matches the last 4 digits of your lost card. To request a new/additional card, simply WhatsApp our team and we will order you a new/additional card. R160 card fee will apply.

Ways to claim or request a refund

DOWNLOAD THE APP!

Download the Oneplan App on the Apple or Android app store to load and manage your claims quickly and easily.

WhatsApp Us:

Speak to a member of our dedicated claims team to load your claim or assist with a refund over WhatsApp chat.

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