Login to the
Oneplan App
Load a Claim
Money will be
loaded onto
your Oneplan Claim Card
You can then
swipe after
your consultation
All Oneplan Products
All Oneplan Products
Oneplan issues a Oneplan Claim Card in order to pay the upfront claims instantly through the Oneplan App, which you manage in the palm of your hand. The claims that we pay upfront within minutes, to the Oneplan Claim Card, before you see your practitioner are:
Health Insurance – GP Visits, Dentist, Blood Tests, X-Rays and Optometry (Specialist and Pre Birth Visits take up to 48 hours to process as a referral letter is required for approval)
Pet Insurance – Vet Visits and Routine Care
We can also process refunds directly to the Oneplan Claim Card quicker than to your bank account, should you have paid the claim yourself.
Multiple cards can be issued to each member on a policy. There is a per Card & Admin Fee of R160 once off (includes door to door courier), this also applies for a replacement card. Your Oneplan Claim Card is ordered upon inception of your policy, which means when your policy starts or your first debit order is received, your Oneplan Claim Card is submitted for personalisation and processed for delivery to your chosen card delivery address.
Simply login to the Oneplan App with your policy number and password (make sure you have registered first)
Open your policy (Health or Pet) and select my claims and then load claim, you will insert the date of your consultation, who is seeing the doctor or vet, and select the card you want to load the funds to (that’s if you have more than one card on your policy), enter the amount you have for a visit as per your policy benefit amounts and click process.
You will receive and SMS with your fund amount loaded and your Card Balance. Make sure you have your pin handy for when you swipe at the doctor or vet. If you cant remember it, you can reset your pin in the app under My Cards.
You use the card exactly the same as you would a debit card. If the invoice is more than your benefit visit amount you will need to pay in the difference.
It is helpful to also snap a photo of your invoice and upload the image to the claim under My Claims in the app, to help our claims administration.
Oneplan uses DebiCheck, to ensure our clients’ debit orders with us are safe, protected and permission controlled
Oneplan™ is administered by Oneplan Underwriting Managers (Pty) Ltd, an authorised financial services provider FSP43628. Oneplan is not a benefit option regulated by the Medical Schemes Act, but a short-term insurance product underwritten by Bryte Insurance Company Limited a licensed insurer and an authorised FSP (17703).