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Contact Us

So many ways to chat with us, see below:

Call us: 010 0010 141

What's app: 083 794 5452 chat instantly - scan the below QR Code with your phone's Camera.

Website Chat: click the blue icon at the bottom of the screen to start a chat

Oneplan App Chat - in App chat with a care agent

Business Hours

Monday - Friday:

8:00 - 17:00


8:00 - 12:00

Authorisation & Emergency 24/7

Physical Address:

Oneplan building
54 Maxwell Drive
Woodmead Office Park

Postal Address:

Box 652075

Claims, Emergencies, Pre-Authorisations, Customer Care and General Information

Customer Care:

Non Hospital Admission Authorisations: or fax 086 555 4730

Hospital Authorisations / New Admission: or fax 086 555 4730

Claims: or fax 086 716 7431

Become a Broker for Oneplan

Register here

Or email Brokers:

Did You Know You Can Process Your Claims?

Oneplan continuously keeps up with technologies, ensuring clients easy access to their policies and enabling them to load claims, check statements, update information wherever they are.

You can either do it online

Claim Online

Or download our app